Information
Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
No injuries reported. This is a preventive recall action.
Source: CPSC
InfoRecall #23274
Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
Emporia Energy Corp., of Littleton, Colorado · Emporia Smart Plugs
Product Description
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
Hazard
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
Remedy
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
RefundReplace
Reported Injuries
The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.
411 Press Analysis
Emporia Energy Corp., of Littleton, Colorado has voluntarily recalled about 80,000 of Emporia Smart Plugs as a preventive safety measure. The recall was announced by the CPSC on September 7, 2023. The recalled smart plugs are not adequately grounded and can pose an electric shock to the user. While no injuries have been reported, the identified hazard warrants consumer attention. Affected consumers should obtain a full refund. The CPSC recommends discontinuing use of the product until the remedy has been completed.
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