Warning
woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
Injuries have been reported. Consumers should stop using this product immediately.
Source: CPSC
WarningRecall #25043
woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
woom Bike USA LLC, of Austin, Texas · woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Product Description
This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Hazard
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Remedy
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Replace
Reported Injuries
The firm has received five reports of the crank breaking, including one report of an injury to a child.
411 Press Analysis
woom Bike USA LLC, of Austin, Texas has recalled woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 after injury reports prompted CPSC action on November 14, 2024. This recall affects about 2,500. The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards. The manufacturer is advising consumers to stop using the product immediately. Affected consumers can receive a free replacement by contacting the company directly. The CPSC recommends inspecting the product for matching model numbers and contacting the manufacturer if uncertain about whether a specific unit is covered.
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