Information
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
No injuries reported. This is a preventive recall action.
Source: CPSC
InfoRecall #25436
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Viewrail, of Goshen, Indiana · Electronic LED modules used on Floating Stairs and Rails
Product Description
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Hazard
The LED module can overheat, causing it to melt, posing a fire hazard.
Remedy
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
RefundReplace
Reported Injuries
The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
411 Press Analysis
The CPSC announced a voluntary recall of Electronic LED modules used on Floating Stairs and Rails on August 14, 2025. The LED module can overheat, causing it to melt, posing a fire hazard. This recall covers about 2,720 and was initiated by Viewrail, of Goshen, Indiana as a preventive measure. No injuries have been reported to date. Consumers should stop using the product and obtain a full refund. The recall demonstrates proactive safety compliance by the manufacturer. Consumers can verify whether their product is affected by checking model numbers against the CPSC listing.
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